Skip to main content

Shipping & Returns

Last Updated: October 17, 2025

Digital Product Delivery

All products sold by Her Second Bloom are digital downloads. There is no physical shipping involved.

How It Works

  1. Complete your purchase with secure checkout
  2. Receive an email with your download link immediately
  3. Click the link to download your digital product
  4. Save the file to your device for lifetime access

Delivery Time

Instant delivery! Your download link will arrive in your inbox within minutes of purchase. Please check your spam/junk folder if you don't see it right away.

Access

Once downloaded, you can access your digital products anytime, anywhere. We recommend saving a backup copy to your preferred cloud storage service.

Didn't Receive Your Download?

If you haven't received your download link within 10 minutes, please:

  1. Check your spam/junk folder
  2. Verify the email address used at checkout
  3. Check your order confirmation email for the link
  4. Contact us at hello@hersecondbloom.com with your order number

We'll resend your download link within 24 hours (usually much sooner!).

Refund Policy

Due to the nature of digital products, all sales are final once you've downloaded your product. We cannot offer refunds for digital downloads.

Exceptions

We will provide a refund or replacement in these situations:

  • Technical Issues: If you can't download or access the product due to a technical error on our end
  • Duplicate Purchase: If you accidentally purchased the same product twice
  • Incorrect Product: If you received the wrong product file

How to Request a Refund

Contact us at hello@hersecondbloom.com within 7 days of purchase with:

  • Your order number
  • Reason for refund request
  • Description of any technical issues

We'll review your request within 2 business days and respond via email.

File Formats

Our digital products are delivered in the following formats:

  • PDF: Compatible with Adobe Reader and most devices
  • Excel (.xlsx): For budgeting tools and trackers
  • Word (.docx): Editable planners and worksheets
  • Google Suite: Links to import into Google Sheets/Docs

All formats are clearly listed on each product page before purchase.

Product Updates

If we update a product you've purchased (e.g., adding pages or features), we'll send you the updated version at no additional cost. Updates are typically sent via email to your registered address.

Questions?

Have questions about delivery, downloads, or our policies? We're here to help! Email us at hello@hersecondbloom.com